in torej zakaj potrebno dodat z nosečo ženo in frocom?
Kaj bi šele blo če bi bla tašča v avtu. Tisto bi blo šele nedopustno. Kak si lahko dovolijo, da ti takrat crkne.
Porsche/Škoda - popravilo v garanciji in doplačilo, da popravijo tako kot se gre
- Ustvarjalec teme damo
- Začetni datum
Kaj bi šele blo če bi bla tašča v avtu. Tisto bi blo šele nedopustno. Kak si lahko dovolijo, da ti takrat crkne.
Zato ker poveča dramatičnost zgodbe. Avto na odstavnem pasu, mimo peljejo šleperji, ti pa z dvoletnim otrokom in ženo v 8m nosečnosti. Pa ne bi bilo treba.
kot odgovren oce, bi jih moral cimprej spraviti za ograjo, seveda skozi desna vrata. vec ne mores storiti. vidis ob ac tudi mercedese z zenami in otroci za ograjo.
res nepotrebno dramatiziranje v taki temi.
Enako velja tudi za vas. Ste se zapičli v to, kot da je konec sveta.
A kje piše, da tega ni naredil? Point je, da mu tega NE BI BILO TREBA DELAT DECEMBRA Z OTROCI IN ŽENO NA AC, ČE BI NA SERVISU PRED TEM DETEKTIRALI PROBLEM IN GA ODPRAVILI, PA NISO!
Kam pa on, peš v bife?Evo, če ne bi babe kresno tudi ne bi bilo potrebno noseči ženi čakatbi samo žena čakala.
Če že če-je not mečemo.
Ne bom prevajal, sej Alter zna angleško :
UPDATE:
car is ready, I put a complaint direkt to producer Skoda Auto CZ, they just played ping-pong and letting me know Porsche Slovenia will handle this (which they already did in unprofessional way).
here is latest answers, I guess I am done with Škoda
:
Dear Mrs. xxxxx,
I already achieved nothing with Slovenian representative, that is why I contacted you as a higher instance hoping you will convince them to make repair in proper way. I guess I was wrong and you just return the ball back to Slovenia.
I am forced to will pursue this case in Slovenian National Commerce Inspection.
I am sad for Škoda Auto agrees this repair is »as cheap as it can be«, not »good as it should be«.
I can not buy Škodas anymore. Too bad, since I like them and are good cars. But I don't wan't to be a part of cheap attitude you are giving to me as being your customer. The fatal engine failure hurts itself, but it hurts more that you are not standing for the client.
My case is followed by several 10.000 followers on Facebook (Slovenian, Czech and EU Škoda, Kodiaq, RS groups). You can check yourself in you want. I was expecting to give them a winning ending for Skoda and myself by you confirming used and potentially damaged timing belt components should not be reused on new engine. Proving that Škoda is pursuing highest technical standards even after sale.
Kind regards,
xxxx xxxxx
P.S. I would like the information about engine oil and filter – was it also recycled and reused from the old engine? Just for me to know.
________________________________________________________________________
From: SKODA sks.service <sks.service@skoda-auto.cz>
Dear Mr. xxxx,
we received your email, in which you expressed your complaint on the refused warranty.
We regret very much that you have had warranty issues and we apologize on behalf of the manufacturer. We examined your complaint and passed it for direct handling to our representation in Slovenia. The importer organization representing the brand ŠKODA is entitled to respond to all queries, comments, claims / complaints of customers in accordance with current legislation of your country and warranty and claim conditions as well as with the approved repair technology.
We hope that within this procedure the case will be resolved to your full satisfaction and you will continue to favor the brand ŠKODA.
Kind regards,
xxxxx xxxx, VAC/5 Péče o zákazníka Customer Center
ŠKODA AUTO a.s., tř. Václava Klementa 869, 293 60 Mladá Boleslav, Czech Republic
sks.service@skoda-auto.cz; www.skoda-auto.com
:UPDATE:
car is ready, I put a complaint direkt to producer Skoda Auto CZ, they just played ping-pong and letting me know Porsche Slovenia will handle this (which they already did in unprofessional way).
here is latest answers, I guess I am done with Škoda
Dear Mrs. xxxxx,
I already achieved nothing with Slovenian representative, that is why I contacted you as a higher instance hoping you will convince them to make repair in proper way. I guess I was wrong and you just return the ball back to Slovenia.
I am forced to will pursue this case in Slovenian National Commerce Inspection.
I am sad for Škoda Auto agrees this repair is »as cheap as it can be«, not »good as it should be«.
I can not buy Škodas anymore. Too bad, since I like them and are good cars. But I don't wan't to be a part of cheap attitude you are giving to me as being your customer. The fatal engine failure hurts itself, but it hurts more that you are not standing for the client.
My case is followed by several 10.000 followers on Facebook (Slovenian, Czech and EU Škoda, Kodiaq, RS groups). You can check yourself in you want. I was expecting to give them a winning ending for Skoda and myself by you confirming used and potentially damaged timing belt components should not be reused on new engine. Proving that Škoda is pursuing highest technical standards even after sale.
Kind regards,
xxxx xxxxx
P.S. I would like the information about engine oil and filter – was it also recycled and reused from the old engine? Just for me to know.
________________________________________________________________________
From: SKODA sks.service <sks.service@skoda-auto.cz>
Dear Mr. xxxx,
we received your email, in which you expressed your complaint on the refused warranty.
We regret very much that you have had warranty issues and we apologize on behalf of the manufacturer. We examined your complaint and passed it for direct handling to our representation in Slovenia. The importer organization representing the brand ŠKODA is entitled to respond to all queries, comments, claims / complaints of customers in accordance with current legislation of your country and warranty and claim conditions as well as with the approved repair technology.
We hope that within this procedure the case will be resolved to your full satisfaction and you will continue to favor the brand ŠKODA.
Kind regards,
xxxxx xxxx, VAC/5 Péče o zákazníka Customer Center
ŠKODA AUTO a.s., tř. Václava Klementa 869, 293 60 Mladá Boleslav, Czech Republic
sks.service@skoda-auto.cz; www.skoda-auto.com
Tole je brezveze, ker se zaposleni med sabo nekak krijejo. Moj predlog je da na linkedin zbrskaš kontakte iz uprave ali vrha podjetja in kontaktiraš direktno osebo odgovorno za aftersales in quality in jim čim bolj objektivno predstaviš zgodbo. Na vrhu se najbrž sploh ne zavedajo kaj se nižje dol po verigi dogaja - vsaj upam da je tako. Če pa počnejo to namenoma potem pa lahko samo še križ narediš čez celo VAG grupo.Ne bom prevajal, sej Alter zna angleško
UPDATE:
car is ready, I put a complaint direkt to producer Skoda Auto CZ, they just played ping-pong and letting me know Porsche Slovenia will handle this (which they already did in unprofessional way).
here is latest answers, I guess I am done with Škoda:
Dear Mrs. xxxxx,
I already achieved nothing with Slovenian representative, that is why I contacted you as a higher instance hoping you will convince them to make repair in proper way. I guess I was wrong and you just return the ball back to Slovenia.
I am forced to will pursue this case in Slovenian National Commerce Inspection.
I am sad for Škoda Auto agrees this repair is »as cheap as it can be«, not »good as it should be«.
I can not buy Škodas anymore. Too bad, since I like them and are good cars. But I don't wan't to be a part of cheap attitude you are giving to me as being your customer. The fatal engine failure hurts itself, but it hurts more that you are not standing for the client.
My case is followed by several 10.000 followers on Facebook (Slovenian, Czech and EU Škoda, Kodiaq, RS groups). You can check yourself in you want. I was expecting to give them a winning ending for Skoda and myself by you confirming used and potentially damaged timing belt components should not be reused on new engine. Proving that Škoda is pursuing highest technical standards even after sale.
Kind regards,
xxxx xxxxx
P.S. I would like the information about engine oil and filter – was it also recycled and reused from the old engine? Just for me to know.
________________________________________________________________________
From: SKODA sks.service <sks.service@skoda-auto.cz>
Dear Mr. xxxx,
we received your email, in which you expressed your complaint on the refused warranty.
We regret very much that you have had warranty issues and we apologize on behalf of the manufacturer. We examined your complaint and passed it for direct handling to our representation in Slovenia. The importer organization representing the brand ŠKODA is entitled to respond to all queries, comments, claims / complaints of customers in accordance with current legislation of your country and warranty and claim conditions as well as with the approved repair technology.
We hope that within this procedure the case will be resolved to your full satisfaction and you will continue to favor the brand ŠKODA.
Kind regards,
xxxxx xxxx, VAC/5 Péče o zákazníka Customer Center
ŠKODA AUTO a.s., tř. Václava Klementa 869, 293 60 Mladá Boleslav, Czech Republic
sks.service@skoda-auto.cz; www.skoda-auto.com
Naivnež ...
Na vrhu dirigirajo, kaj naj delajo nižje po verigi in da niso preveč ustrežljivi do strank. Res pa je, da imajo možnost, da tečni stranki potem zgodbo predstavijo v smislu, da so nižje zaposleni zajebali.
Na vrhu dirigirajo, kaj naj delajo nižje po verigi in da niso preveč ustrežljivi do strank. Res pa je, da imajo možnost, da tečni stranki potem zgodbo predstavijo v smislu, da so nižje zaposleni zajebali.
Maš verjetno čist prav, ampak mene vseeno moti, da mi turijo star jermen na novo mašino. Ne zarad eurov ampak ker sem zgubil zaupanje v kvaliteto. HB bo kmalu konec garancije in tud če bo kaj vsekalo za jurja, vsaj noben ne bo delal bedaka iz mene.
Material:
Uradni servis in uradna cena: 480
Aftermarket Continental: 230 oz.185 (v Nemčiji)
Njihova nabavna: verjetno 100
Uradni servis in uradna cena: 480
Aftermarket Continental: 230 oz.185 (v Nemčiji)
Njihova nabavna: verjetno 100
Ni nujno.
Sam sem imel podoben primer in urgiranje na vrh je zadevo rešilo v enem dnevu, vključno z “nagrado” za nižje v liniji. Prej pa 1 mesec nategovanja in neodzivnosti.
Sad, pri Škodi? Če ja, maš kak kontakt? Na ZS. Sicer sem poslal to gospe, ki je vodja poprodajne mreže za Porsche (nisem glih zadel prave) in mi je odgovorila, da je to forwardirala pravemu človeku. Očitno ta "pravi" ni reagiral oz. drži s svojimi.