| First of all, we apologize for the adverse effect of the change in your flight on your travel plan. We have conducted the necessary investigation in relation to your feedback and found out that the TK1064 Ljubljana/İstanbul flight dated 25th of August, 2019 was delayed 1 hour and 37 minutes; 6 minutes due to air traffic control capacity and 1 hour and 31 minutes due to late arrival of aircraft due to delay in departure thereof at the previous station. Accordingly, you missed your connecting flight and your travel was conducted in the TK0096 Istanbul/Jeddah flight operated later that day through the transaction made on your ticket. In hope of indemnifying the irregularity you had, we can issue a return check valued at 600 Euros. Alternatively, we can offer you 720 Euros as a traveler's check to be used for ticket purchasing, ticket change, excess baggage, and paid seat payments on Turkish Airlines flights only. Therefore, if you inform us of your preference, we carry out the necessary processes and give you information as soon as possible. We kindly submit for your information and wish to host you better in your future travels. Yours sincerely, Mehmet D. Customer Representative TURKISH AIRLINES INC Customer Communication Center |
No linka od Lh pa se zmeraj nisi dal… firme pa poznam.Compensation for overbooked, cancelled and delayed flights in the EU
Air passengers have specific consumer rights. Find out what happens if you are denied access to an overbooked scheduled flight or your flight is cancelled or delayed.www.citizensinformation.ie
Saj ni tako težko no, če se ti pa ne da, pa lahko še vedno predaš situacijo firmam, ki se s tem ukvarjajo in ti potem odvzamejo določen procent
